THE HATCHERY
ProductsFAQ

Shipping

Shipping estimates stay estimates until your address is checked.

Available shipping methods, delivery windows, and final charges are calculated from the destination and items in the bag before payment.

Stocked products

A tracked quantity is rechecked before payment. If physical stock has not been verified, the product remains browseable but is excluded from shopping feeds and availability is confirmed before an order can be accepted.

Made-to-order products

Preparation begins only after the product, seller authorization, and lead time have been verified. The preparation period is separate from the carrier’s delivery estimate.

Preorders

A preorder is not accepted until its expected release window, cancellation terms, and allocation are documented on the product page.

Delivery estimates

Carrier delivery windows are estimates, not guarantees. Tracking is provided after an eligible order ships.

International and restricted destinations

Destination coverage, duties, and import charges will be confirmed when live checkout is activated.