Product questions
Include the product title or Product ID shown on its page so the item can be identified precisely.
Contact
Start with the right support path.
For account, product, or marketplace help, use the secure message area in your Hatchery account. Order-specific support will also be available from each order once payments are active.
Account and marketplace help
Use the account portal for identity-aware requests and marketplace conversations.
Response expectations
Requests are accepted around the clock and routed by topic. Staffed response-time commitments will be published before paid ordering opens.
Contact support
Tell us what you need help with.
Requests are accepted around the clock and routed by topic. You can also email contact@thehatcherytcg.com.