Start a request
Keep the item, packaging, and order information together. Contact support before sending anything back so the correct return path can be confirmed.
Returns and replacements
A clear review comes before a return decision.
Return eligibility depends on the item, its condition, and the reason for the request. Product-specific warranties remain controlling where they are more generous.
Condition
Opened sealed collectibles, personalized goods, and buyer-damaged products may not be returnable. Defective or incorrectly supplied items are reviewed separately.
Refund timing
Approved refunds return to the original payment method. Bank processing times can vary after a refund is issued.